CHESSBEATS

ACCOUNT & SUPPORT

Your account.
Your choice.

Delete a guest or linked Chess Beats account, with clear steps and a clear explanation of what happens to your data.

Chess Beats · Strategic Gambit LLC

Delete in the app

The fastest route is on your device. Connect to the internet, then open Options › Account.

When deletion completes successfully, the app also clears local game data on that device and starts a fresh guest. Follow any retry or sign-in instructions if the process cannot finish.

Uninstalling alone removes local app data, but does not delete server wallet or session records. Financial and deletion records listed below are retained.

BEFORE YOU DELETE

Manage your subscription

Deleting your Chess Beats account does not cancel Chess Beats Pro. If you want to stop future renewals, cancel separately in the store where you subscribed.

Google Play subscriptions Apple subscriptions

You can delete your game account even if your subscription is still active.

CAN’T ACCESS THE APP?

Request deletion

For linked accounts, send a request below. We’ll reply to your linked address to verify it is you, complete deletion within 30 days, and email you when it is done.

Use the address linked through email, Google or Apple. This request removes your game account and cloud-saved gameplay data; the retained records are explained below.

Prefer email?

Email support@playchessbeats.com with the subject “Delete my Chess Beats account”. Send it from your linked address, or tell us the Google or Apple address used to sign in, including an Apple private relay address if applicable. The same verification and 30-day completion apply.

For a guest account, use Delete guest data in the app. A guest account has no linked email address for us to look up; contact support if you need help.

What gets deleted

  • Your Chess Beats sign-in account: guest, email/password, Google or Apple link
  • Cloud-saved gameplay progress: ratings and history, streaks, stage progress, missed-puzzle history and settings
  • Your server wallet: coins (including purchased coins), power-ups, unlocked collections, session records and reward-verification results
  • Identifiers associating your account with analytics data, where applicable

A successful in-app deletion resets local game data on that device. A website or email request cannot directly clear data already stored on your phone; uninstall the app to remove that local copy.

What is kept, and for how long

  • Purchase records: Google Play or the Apple App Store and our purchase processor, RevenueCat, retain purchase and subscription records for legal, tax and accounting purposes. Store purchases such as Remove Ads remain associated with your Google Play or Apple account. Deletion does not issue a refund or cancel a subscription.
  • Wallet audit trail: one entry per coin purchase, refund, reward grant or spend (your account’s internal ID, amounts, the balance after each entry and the store transaction reference for purchases), the binding of each store transaction to your account, and records of any manual review of your purchases or reward claims by us are kept on our server for up to 7 years after deletion, for tax and accounting purposes and so a refund or receipt cannot be applied twice. They contain no name, email address or puzzle moves.
  • Deletion marker: your account’s internal ID and the deletion time, with no profile or gameplay data, are retained so a still-signed-in device cannot recreate deleted data.
  • Deletion requests: the website’s stored copy expires automatically after 90 days. Requests are also sent to support email for verification and confirmation. Your IP address is not stored with the form submission.

Questions

Need help with your account? Contact support@playchessbeats.com. For details about data collection and our service providers, read the Privacy Policy.